Trading Terms

The Felicity Hall online shop accepts all major credit and debit cards, if you are a UK customer and would like to pay by cheque please e-mail us.

All payments are processed securely via Paypal, you do not need a Paypal account to pay for your order. This site is secure and protected by government approved firewalls, your credit card details cannot be obtained by any other party.

Delivery

All orders are aimed to be dispatched within 4 - 5 working days. Delivery time after that depends on the destination. If there is going to be a delay in dispatching your order, we will let you know immediately via e-mail. If you are paying by cheque, orders will be dispatched once the cheque has cleared.

UK

Royal Mail Next day delivery service: This guarantees delivery before 1 p.m the day after the items have been dispatched. You will be notified via e-mail when the goods are being dispatched to you. This service requires a signature upon delivery.

Royal Mail First Class Recorded: Usually arrives within three days, the package will require a signature upon delivery. All overseas deliveries are sent via Airmail using the Royal mail International Signed For service. Most European countries are delivered to within 3 working days after dispatch, outside of Europe usually within 5 - 10 working days after dispatch . You will be notified via e-mail when the goods are being dispatched to you. This service requires a signature upon delivery.

We do not make any profit from our postage fees, it is calculated automatically from the weight of your order according to royal mail pricing structures. We do not charge for the additional packaging of your order. All Felicity Hall needlepoint kits are packaged with great care and attention, but if however you are not happy with your purchase then please get in touch.

You must return your order to us in its original condition within 28 days in order to get an exchange or refund. Any returned items within this time will be refunded immediately minus the cost of the initial postage fee. Kits that have been opened and part stitched will not be refunded.

If you return an item then please use a secure postage method, so that you can trace where the package is, the item is your responsibility until we receive it.